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Frequently Asked Questions

Thank you for your love and support for Animation Desk. Here are some of the questions you’ve been asking, and we’re here to answer ❤

 

Q1. Why are the frames overwriting another or deleted randomly?

This is a bug. We test Animation Desk whenever there is a major update in iOS; however, we are unable to test the app on all kinds of hardware and OS version. We are terribly sorry if you encounter this problem. 

If you can, please report this problem via the customer support system in the app. Or even better, send us the ad.package file along with hardware and OS version to support@kdanmobilesupport.zendesk.com, thank you.

 

Q2. Why are you making me pay to use this app?

After years of development, Animation Desk series now include Animation Desk Classic, Animation Desk, and Animation Desk Ultimate. In Animation Desk, all the basic features are free, you pay if you need the advanced features or cloud storage. We also offer a free trial for all the features and services. Your payment will be used to improve the product and support us to do the testing on different hardware. Thank you for your support.

 

Q4. Why can't I access my photos and videos in the app?

Animation Desk requests your authorization in order to access your photo and video; otherwise, the app cannot import or export media to your photo library. 

To enable Animation Desk to access your photo and video, please go to iPad/iPhone "Setting" > Animation Desk, and enable the album access.  

 

Q5. Where are the sound options? 

Animation Desk now supports the single-track audio file. Simply insert the audio when you export your animation. 

For advanced users who are looking for more editing flexibility, we recommend Write-on Video. It's a video editing app for post-production.  Add transition effects, subtitles, and audio to your animation and turn it into a solid animated film!

Tap on "Export" below your selected project, and choose "Open in Write-on Video", easy as that!

You can download Write-on Video Cloud for free here.  

 

Q6. Where is palm rejection?

Palm rejection works automatically when you connect to a stylus - Apple Pencil, Adonit stylus, and Wacom stylus.

 

Q7. How do I learn about animation?

We’ve received so many positive feedbacks on our recent #AD4EVER Back to Basics tutorial event. You can check the tutorials here,  http://anizone.cc/backtobasics

We also list out some of our favorite animation sites in the animation resource section

 

Q8. Where is the speed setting?

The speed of an animation depends on the number of frames you have and the FPS. If you have fewer inbetweens (the frames between the keyframes), or a lower FPS, your animation is likely to look clunky. 

To adjust the speed, please add in more inbetweens and adjust the FPS. If you feel the animation is too slow, you can use a higher FPS. We recommend not to have FPS under 12. You can slow down part of the animation sequence by repeating the frame.

 

Q9. Why is the window message "Regrant failed! Please purchase software application first" keeps popping up? 

This happens when you have more than 2 iTunes account. If you purchased Animation Desk with account A, you will need to stay logged in with account A in order to use the app. To switch your iTunes accounts, go to "Settings" - "iTunes & App Store" and click on your Apple ID to do so.

 

Q10. Why is the windows message "In-app purchase not allowed" keeps popping up?

If you get hit with a message on your Apple iPhone or iPad that says “Purchase – In-app purchases are not allowed”  when trying to buy purchases from within apps, it may be related to a restriction setting on the device.

  1. From the Home screen, swipe over to the screen with the “Settings” icon, then select it.
  2. Select “General“.
  3. Scroll down and select “Restrictions“.
  4. Type your restriction password. If you don’t remember setting a password, ask anybody else who may have had access to the device.
  5. Scroll down to the “In App Purchases” option and ensure it is turned “On“.

 


You can also check for more details at APPLE's official site: https://support.apple.com/en-us/HT204396

 

 

We’ll keep updating this FAQ list and feel free to reach out to us if you need any help with Animation Desk.  

Happy animating!

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