Frequently Asked Questions (Updated 2016/12/21)

Thank you for your love and support for Animation Desk. Here are some of the questions you’ve been asking, and we’re here to answer ❤


Q1. Why are the frames overwriting another or deleted randomly?

This is a bug and we’ve fixed it!

The team has been working really hard to fix this bug and it took us a while. To solve the issue, please update to the latest version of Animation Desk Cloud.


Q2. Why are you making me pay to use this app?

Animation Desk Cloud is an all-new, revamped version with a completely different product design and animation experience. All the basic features are free to use, with only a few advanced features open to subscription users.

We are currently offering free trial of this premium membership, follow the in-app instructions and find out!


Q3. How do I duplicate/delete/repeat frames in group and move them around?

We’ve introduced this feature in the update released in May 2016. Please make sure you have updated to a newer version than 5.6. The group-editing feature can be found by tapping on the frames, you can then select frames you wish to make changes to.


Q4. Why do I not have access to my photos and videos?

You will need to authorize the app to access your photo library. Go to Settings – Privacy – Photos, and turn on authorization for Animation Desk Cloud.


Q5. Where are the sound options? 

We're very happy to announce that the new release of our sister app - Write-on Video Cloud (available on both iPhone & iPad)! You can now easily transfer your animation projects to Write-on Video Cloud for post production. Add transition effects, subtitles and audio to your animation and turn it into a solid animated film!

Tap on "Export" below your selected project, and choose "Open in Write-on Video", easy as that!

You can download Write-on Video Cloud for free here.  


Q6. Where is palm rejection?

We removed this feature in Animation Desk Cloud due to a different product design. Currently, palm rejection works automatically when you connect to a stylus - Apple Pencil, or Adonit’s Pixel.


Q7. How do I learn about animation?

We’ve received so many positive feedbacks on our recent #AD4EVER Back to Basics tutorial event. The team has been really working hard on producing the series, providing you all the materials you’ll need to get on with animation creation.

Find it out here:


Q8. Where is the speed setting?

The speed of the animation, also called FPS (Frame-per-second), can be adjusted at the bottom toolbar. Increase the number of FPS for a faster-playing animation, decrease the number of FPS for a slower-playing animation. Find out more about FPS here.


Q9. Why is the window message "Regrant failed!Please purchase software application first" keeps popping up? 

This happens when you have more than 2 iTunes account. If you purchased Animation Desk with account A, you will need to stay logged in with account A in order to use the app. To switch your iTunes accounts, go to "Settings" - "iTunes & App Store" and click on your Apple ID to do so.


Q10. Why is the windows message "In-app purchase not allowed" keeps popping up?

If you get hit with a message on your Apple iPhone or iPad that says “Purchase – In-app purchases are not allowed”  when trying to buy purchases from within apps, it may be related to a restriction setting on the device.

  1. From the Home screen, swipe over to the screen with the “Settings” icon, then select it.
  2. Select “General“.
  3. Scroll down and select “Restrictions“.
  4. Type your restriction password. If you don’t remember setting a password, ask anybody else who may have had access to the device.
  5. Scroll down to the “In App Purchases” option and ensure it is turned “On“.


You can also check for more details at APPLE's official site:



We’ll keep updating this FAQ list and feel free to reach out to us if you need any help with Animation Desk. We can be reached @

Happy animating!

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