Frequently Asked Questions (Updated 2016/12/21)

Thank you for your love and support for Animation Desk Premium. Here are some of the questions you’ve been asking, and we’re here to answer ❤

***If you are using the free version of Animation Desk, please download out latest version Animation Desk Cloud to continue receiving updates!***


Q1. Where are the export options?

Tap on ‘Project’, and single click on the project you wish to export. There you go!

We currently support 7 export options, including Photo Library, Email, PDF, Twitter, AniZone, AD folder* and Facebook.

*Export to AD folder will save your projects as AD file format (.ad), and can be found through iTunes. Click here to find out how.


Q2. Where are the sound options? 

Sound options can be found in ‘Sounds’ tab on the left of the editing screen. Currently there are two ways you can insert sound to your animation: through recording, or import from AD folder. In order to import from AD folder, you will need to have the music in (.mp3), (.wmv) or (.caf) format. Click here to find out how to add music in AD folder.

Here's also a YouTube demo video:


Q3. How to insert images to my animation?

We only support importing image to the background layer at the moment. Simply tap on ‘Background’ tab at the lower left of your canvas, settings should then pop-up. You can choose from static images, dynamic images, plain colors or choose your own images from your photo library. Keep in mind that the background image applies to every frames in the project.


Q4. How many frames do I have?

Unlimited. Isn’t that great?


Q5. How do I learn about animation?

We’ve received so many positive feedbacks on our recent #AD4EVER Back to Basics tutorial event. The team has been really working hard on producing the series, providing you all the materials you’ll need to get on with animation creation.  

Find it out here:


Q6. How to transfer my projects to Animation Desk Premium?

The app will automatically detect if you have Premium version installed on the device. If you do, a file transfer icon will appear at the lower right of the canvas.


Q7. What are the differences between Animation Desk Premium and the latest Animation Desk Cloud?

Animation Desk Premium is an Ad-free, no watermark version with basic animation tools included. You can also import audio and add it to your animation.

Animation Desk Cloud is an all-new, revamped version with a completely different design and animation experience. All the basic features you find in the old versions are included (and even more!), with only a few advanced features open to subscription users. 

Some features include:

★ Intuitive, minimalistic design
★ Over 20+ brushes
★ PSD import/export
★ Advanced frame manager
★ Advanced onion skin
★ Rotoscoping
…. more to discover!

We are currently offering free trial of premium membership, download the app, follow in-app instructions and find out!


Q9. Why is the window message "Regrant failed!Please purchase software application first" keeps popping up? 

This happens when you have more than 2 iTunes account. If you purchased Animation Desk with account A, you will need to stay logged in with account A in order to use the app. To switch your iTunes accounts, go to "Settings" - "iTunes & App Store" and click on your Apple ID to do so.


Q10. Why is the windows message "In-app purchase not allowed" keeps popping up?

If you get hit with a message on your Apple iPhone or iPad that says “Purchase – In-app purchases are not allowed”  when trying to buy purchases from within apps, it may be related to a restriction setting on the device.

  1. From the Home screen, swipe over to the screen with the “Settings” icon, then select it.
  2. Select “General“.
  3. Scroll down and select “Restrictions“.
  4. Type your restriction password. If you don’t remember setting a password, ask anybody else who may have had access to the device.
  5. Scroll down to the “In App Purchases” option and ensure it is turned “On“.


You can also check for more details at APPLE's official site:



We’ll keep updating this FAQ list and feel free to reach out to us if you need any help with Animation Desk. We can be reached @

Happy animating!

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