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How do I manage my subscriptions?

The procedure of managing your subscriptions is based on where you have purchased the subscription. Please find the instructions below for different subscription channels: 

  • From an iOS App

https://support.apple.com/en-us/HT202039

  • From an Android App

https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

  • From a Windows App

https://support.microsoft.com/en-us/help/4027815

  • From Kdan Creative Store

Log in your Kdan ID in Kdan Creative Store > Go to Order History under your account > Cancel the subscription

 

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6 Comments

  • 0
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    jon

    There seems to be a no way to cancel free trial here!!

  • 0
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    Gina

    Hi Jon,

    The trial is along with your subscription. Please follow the instructions in this post to cancel the trial. Thank you.

  • 0
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    Linda Gray

    I've followed every bit of the instructions and there is no place to cancel the trial. This is terribly frustrating and down right crooked!

  • 0
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    Gina

    Hi Linda,

    We're happy to give you further assistance. Would you please provide your Kdan ID which is an email address using for App login? You can send us the information to appservice@kdanmobile.com, so we can check your subscription status. Thanks! 

  • 0
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    Mahesh Ghadi

    I too have checked options mentioned to unsubscribe Document 365, but no exit option is available.  

     

  • 0
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    Gina

    Hi Mahesh,

    Please provide us your Kdan ID which is the email address you used for logging in the App. Send us the information to appservice@kdanmobile.com, we will help you confirm the subscription status. Thank you.

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