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How do I manage my subscriptions?

The procedure of managing your subscriptions is based on where you have purchased the subscription. Please find the instructions below for different subscription channels: 

  • From an iOS App

https://support.apple.com/en-us/HT202039

  • From an Android App

https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

  • From a Windows App

https://support.microsoft.com/en-us/help/4027815

  • From Kdan Creative Store

Log in your Kdan ID in Kdan Creative Store > Go to Order History under your account > Cancel the subscription

 

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11 Comments

  • 0
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    jon

    There seems to be a no way to cancel free trial here!!

  • 0
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    Gina

    Hi Jon,

    The trial is along with your subscription. Please follow the instructions in this post to cancel the trial. Thank you.

  • 0
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    Linda Gray

    I've followed every bit of the instructions and there is no place to cancel the trial. This is terribly frustrating and down right crooked!

  • 0
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    Gina

    Hi Linda,

    We're happy to give you further assistance. Would you please provide your Kdan ID which is an email address using for App login? You can send us the information to appservice@kdanmobile.com, so we can check your subscription status. Thanks! 

  • 0
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    Mahesh Ghadi

    I too have checked options mentioned to unsubscribe Document 365, but no exit option is available.  

     

  • 0
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    Gina

    Hi Mahesh,

    Please provide us your Kdan ID which is the email address you used for logging in the App. Send us the information to appservice@kdanmobile.com, we will help you confirm the subscription status. Thank you.

  • 0
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    marius

    Hi I have cancelled my free trial and subscription already but why my bank was still debited. Please look into this one as I have cancelled already and yet yiu still deducted amount from my bank. Thank you.

  • 0
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    marius

    Hi I have cancelled my free trial and subscription already but why my bank was still debited. Please look into this one as I have cancelled already and yet yiu still deducted amount from my bank. Thank you.

  • 0
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    Gina

    Hello marius,

    For this issue, please contact us at appservice@kdanmobile.com with your invoice and the email address under the purchase so that we will be able to look into it for you. Thank you!

  • 0
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    Conor Campbell

    I have contacted Microsoft who have assured me they will not be charging me for anything linked to this Kdan Account. The subscription is not through them it is through Kdan. Your services will not show that i have a  7 day free trial with you to cancel. I have checked Kdan Cloud, and it clearly states that i have an active subscription to Document 365. I have emailed all evidence to you, and have received no response. Tell me simply how to cancel the subscription because this is not okay from your services. 

  • 0
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    Gina

    Hello,

    Thank you for contacting us. We are sorry that our product does not meet your needs.

    Since you purchase the service through Windows, according to their policy, developers have no right to deal with the refund and the cancellation. For this issue, it's better that you contact them for help.

    Please refer to the following link to get a refund:

    https://support.microsoft.com/en-us/help/10558/microsoft-account-refunds-for-purchases-and-subscriptions

    In addition, please remember to turn off the subscription to avoid being charged in the following link:

    https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription (Note: Please remember to turn off your subscription before the free trial ends to avoid being charged.)

    We also suggest you contact them directly, https://support.microsoft.com/en-us/contactus/

    (Sign in > Click on "Get Started" > Type "Cancel the subscription" or "Refund" > If the answer provided is not satisfactory, they will help you to contact a real agent for help)

    Thank you for your understanding.

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