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Forget My Password

If you have difficulties to log into your Kdan account, try to use the "Forget My Password" feature to reset your password.

 

Here's how:

 

1. Go to the Creative Store page and tap "Log in" on the top right corner.

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2. Tap "Forget My Password" and you will be required to provide your Kdan ID (an email address).

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3. Key in your Kdan ID and then tap "Send". An email instruction will be sent to the Kdan ID (email address) you provided.  

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4 After seeing the message, please go to your email inbox to see if you receive the instruction.

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5. Tap the link within the email, and you will be lead to a web page to reset your password.

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6. Happy Saving!

 

 

 

  

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2 Comments

  • 0
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    Melissa Crossen

    When I try this, the link in the email takes me back to KDan and says that I am logged in.  If I try to use KDan ID and what I thought was the password it does not work

  • 0
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    Gina

    Hi Melissa Crossen,

    Please try the following instructions to see if the problem can be solved,
    1. Visit our website: https://member-center.kdanmobile.com/members/sign_in
    2. Type your email address and press next, and you will see "forget password" below "Next"
    3. Press " forget password " to reset your password.
    If the problem still occurs, please contact us at support@kdanmobilesupport.zendesk.com with your Kdan ID and the screenshot of the notification you received for further assistance. Thank you very much.

    Edited by Gina
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