Although we are sorry to see you go, please choose where you subscribed or purchased our services.

Note: Subscription cancellation means that the subscription will not be renewed in the following period (based on the plan you selected: Monthly/Quarterly/Annual). If the current subscription period hasn't expired, you can still access advanced tools and services.

1. Purchased from Kdan Creative Store

2. Purchased from the Apple App Store (iOS/iPadOS/macOS users)

3. Purchased from the Windows Store (Windows 10&11 users)

4. Purchased from the Play Store (Android/Chrome OS users)

If you purchased from Kdan Creative Store….

• Cancel trials or subscriptions:

Please refer to the following steps: 

1. Log in your Kdan ID at Kdan Creative Store
2. Go to “My Orders” under your account to find your orders.
3. Click “Manage” to view order details, generate invoice or cancel auto-renewal subscription.

Or you could visit the Kdan Creative Store Help Center for more information:

• Request a refund:

You could contact us at helpdesk@kdanmobile.com directly. We’ll review your case and see if it meets our refund policy. We also recommend that you cancel your subscription to prevent being charged again next cycle.

If you purchased from the Apple App Store (iOS, iPadOS, and macOS)....

As your subscription is made via your Apple ID, developers cannot see any payment details associated with your personal data. Please follow the instructions from Apple’s official channels:

Cancel Subscription

Request for a refund

Please note that refunds are issued by Apple, and refund eligibility might vary. We recommend that you stop using the app until Apple processes your refund request.

If you purchased from the Windows Store (Windows 10 & 11)...

The subscription is made via your Windows ID, so developers can't see your payment information. Please refer to the article from Microsoft (Windows):

Cancel Subscription

Request a refund (Note: Be sure to cancel your subscription to avoid being charged again)

We recommend using Microsoft Edge if you cannot find your order history in Chrome or another browser.

If you purchased from the Play Store (Android)...

• Cancel subscriptions on Android:

Google offers a self-help flow: https://support.google.com/googleplay/answer/7018481

• Request a refund:

We can process your refund. Please contact us directly at helpdesk@kdanmobile.com and provide your order number in the description.