Unable to access advanced features after the Upgrade - iPad

If you are having trouble accessing the advanced features after the upgrade, please try the following instruction to refresh your account:

1. Open the Apple App Store on your device and log in with the Apple ID you used to make the purchase.
2. Re-login PDF Reader iOS with your Kdan ID. 
3. Click on "Restore Previous Purchase" on the profile page.

**Please repeat step 2 with other potential email accounts if you fail to access advanced features on the first try. If you signed up with a third-party account (for example, "Sign in with Apple), please also try logging in with these accounts.

If the issue remains, please contact us at helpdesk@kdanmobile.com with the following information.

• A screenshot of your profile page
• All of your potential email addresses
• Your invoice