There are several reasons that could cause users can not access advanced tools. As a temporary solution, try the following steps to fix the issue:
- Make sure the internet connection is active and working
- Check if your device is connected with the same Windows ID that you purchased the subscription.
- Review your purchase orders from the Windows Store to check your payment go through properly
- Log out your Kdan ID and re-sign in with your Kdan ID from within the PDF Reader app (You have to create a Kdan ID to access Kdan’s services)
- Force stop the app and reopen it to see if your membership is restored.
If the issue remains unsolved, please contact us at firstname.lastname@example.org with your Kdan ID attached. We’d be happy to assist you.