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Files can not be opened

Gina
  • Updated

 

There are several reasons that could cause this issue. Please try to check the following steps to see if you encountered this problem. 

  

  • The App doesn't Support the File Format

 PDF Reader Desktop versions (Mac & Windows) only support viewing and editing PDF files. If you import the file that PDF Reader doesn't support, the file won't be able to be opened. You could try to turn the file into PDF format before you use PDF Reader (e.g. Image to PDF and Microsoft Office file format to PDF)

 

  • The Files are Broken

If the file has already broken before you saved it to the PDF Reader app, the file can not be opened, either. If your PDF files are accidentally locked by passwords with no reason, please do not delete the file and send it to helpdesk@kdanmobile.com . We’d be happy to assist you.

 

 

Comments

4 comments

Date Votes
  • KennyK

    I have just Paid $135. for PDF reader system and it won't open. I need a confirmation email to allow me access to operate the system please refresh and renew my account as soon as possible so I can fax whatever this program offers it also asked me for a credit, why. 

    Ken Rafuse

    Please Call 001-778-885-4475 Skype me FaceTime me whenever please call Give me a phone number that I can call for help.ASAP

    0
  • Brandon

    When I open a pdf file it is not visible. According to PDF Reader it is open because I can see the document listed it under the 'Window' menu, but it is not visible. To all intents and purposes it is not open, but for some reason the program says it is. Why?

    0
  • dn3il

    PDF documents I created and have opened before can no longer be opened.  I get the following caption:  

    The document “img20231224_11073442.pdf” could not be opened. You don’t have permission.

    The thumbnail of the document is visible when I select it.  Changing permissions does not resolve problem.

    0
  • Gina

    Hello dn3il,

    Thank you for reaching out to us.

    To address your query, we kindly request that you get in touch with us via helpdesk@kdanmobile.com. Please provide the following details for us to offer further assistance:

    1. Your file
    2. A screenshot of the error message you have received.

    Thank you for your cooperation!

    Best regards,

    The Kdan Mobile Team

     

    0

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