Follow

Scheduled System Maintenance Notice (May 4th, 2020)

Dear Kdan Members,

We want to make you aware that we are performing a 2-hour scheduled maintenance for Kdan Cloud on May 4th, 2020. We will use this time to enhance our security practices and encryption measures for our service.

Maintenance Schedule:

  • Date & Time: Monday, May 4th, 2020, 1:00AM to 3:00AM UTC 
  • Duration: 2 hours

During this maintenance window, the member center and cloud services will be inaccessible and email delivery will be paused. Everything will resume immediately when the maintenance is complete.

Impacts on our customers during the maintenance window:

  1. Member (Kdan ID) sign in and cloud services will not be available on all apps and websites, including: 
    • Apps: PDF Reader, DottedSign, Animation Desk, Write-on Video, NoteLedge, Markup, Pocket Scanner, and Kdan Cloud
    • Web: Kdan Cloud, Kdan Creative Store, DottedSign, AniZone, MyMarkups, NoteTube
  2. Online Services: 
    • Users will be temporarily logged out from apps or services
    • DottedSign signing tasks and links will be temporarily inaccessible until the maintenance is complete 
    • Kdan Cloud shared links will be temporarily inaccessible until the maintenance is complete
    • Online file conversion will be temporarily unavailable
  3. Operational and email marketing campaign emails will be delayed

The following services will remain functional:

  • Users can continue using local app features which do not require member sign in
  • Files, projects, and signing tasks saved or created before the maintenance will not be affected

We appreciate your patience and understanding. If you have any questions, please contact our support team at support@kdanmobilesupport.zendesk.com. 



Thanks,

The Kdan Team



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.