Afra

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Activity overview

Latest activity by Afra
  • Afra created an article,

    KDAN Cloud iOS App Retirement Date: 2024/9/1

      We want to inform you that the KDAN Cloud iOS app will be retiring on September 01, 2024. However, you can still access your files through KDAN Cloud web and our associated apps.   What Will Be A...

  • Afra created an article,

    How to Assign and Activate Volume Subscription License

    Please refer to the subscription plans and applicable software in this post. First, please make sure the software is installed on your end users’ devices. You can download the software for free on ...

  • Afra created an article,

    Comparison: volume subscription licensing vs Single subscription

    A volume subscription license includes everything in a single subscription license plus a centralized admin center in which administrators can distribute licenses to team members’ email.    Additio...

  • Afra created an article,

    Can I apply for a refund if I cancel my subscription?

    Understanding our refund policies is important to ensure you know your options. Below are the details for refunds based on where your purchase was made.   Refund Policies for Purchases Made in the ...

  • Afra created an article,

    How do I cancel my subscription?

    Unless specified, all of our subscriptions are set to auto-renew.  Canceling your subscription will stop the auto-renewal process for the next billing cycle, but your current subscription will rema...

  • Afra created an article,

    How can I download my invoice?

    Single Subscription Plan (Personal Plan) We'll send you a confirmation email after you complete your purchase. Inside that email, you'll find a download link to your invoice. Just click the link, a...

  • Afra created an article,

    The subscription is not activated

    Here's a quick checklist to help you ensure everything is set up correctly for your subscription. Is the Order Completed? Log in to your KDAN ID in the KDAN Store. Click on your account to check th...

  • Afra created an article,

    I forgot my password. What should I do?

      Go to the KDAN Store home page and find “Log In” on the top. Click “Forgot your password?” and enter your KDAN ID (it should be en email address) to receive password reset instructions.

  • Afra created an article,

    How to Activate My Subscription in Apps?

    Please log in with your KDAN ID in the app to activate the services. Below is a quick list of the subscription plans and the applicable software. Log in in the “Account” section or any other login ...

  • Afra created an article,

    What are the acceptable payment methods in the KDAN Store?

    KDAN Store payment system is powered and secured by Stripe. Currently, we accept all major credit cards including Visa, Mastercard, American Express, Discover, JCB, Diners Club, and China UnionPay....