Troubleshooting

• What is the difference between a free membership and a Document 365 subscription?
• What is the difference between a permanent license and a Document 365 subscription?
• What is the difference between the PDF Reader Windows and other versions (iOS, Android, and Mac)?
• Where and how to purchase a Document 365 subscription?
• Can I have a discount on Document 365 subscription?
• How to cancel my subscriptions
• Where is the output file after conversion?
• • Can not access advanced tools after subscription
• • Files can not be opened
• • My documents are locked by password with no reasons
• • Annotations are not visible when using a third party app
• • How to Know My App Version
• • How to Retrieve My Edited PDF Files When the App Crashes (Where to Find My Edited PDF Files)