Troubleshooting

• Quick Guide: Home Page
• What is the difference between a free membership and a Document 365 subscription?
• What is the difference between a permanent license and a Document 365 subscription?
• What is the difference between the PDF Reader Mac and other versions (iOS, Android, and Windows 10)?
• Where and how to purchase a Document 365 subscription?
• Can I have a discount on Document 365 subscription?
• I was charged for a subscription by Apple and want a refund
• How to cancel my subscriptions?
• The Converted Word document is blank after PDF to Word conversion
• Quick Guide: Viewer Menu
• • My documents are locked by password with no reasons
• • Can not access advanced tools after subscription
• • Files can not be opened
• • Where is the output file after conversion?
• • Annotations are not visible when using a third party app